FAQ

 

If the FAQ section doesn't contain the answer to your question, go to the Contact Us section and send your request using the enquiry form on that page. A representative will then be able to answer your question.

  • Where do you deliver?

We are able to deliver goods to anywhere in the Nigeria.

  • How authentic are your products.

We can guarantee products bought from Nizzyonline as authentic

  • What if I am unhappy with the experience I ordered on NizzyOnline?

While we work hard to ensure this doesn't happen, we always want your feedback! Send your comments and thoughts to info@nizzyonline.com

  • I need help ASAP! What should I do?

The easiest way to reach us is by sending an email to info@nizzyonline.com or by calling us quickly on [+234] 8108665956 or [+234] 8176857753 to speak with a NizzyOnline representative.

  • Do I have to set up a personal account to shop with NizzyOnline?

In order to place an order with us, or to use the account management features, you will need to sign in to the site. You can either sign in with an existing account if you have one, or you will need to create an account.

  •  Why haven’t I received my order?

 Most of our items will be delivered to you within 3 to 7 working days (this excludes weekends). Some items may take a little longer to arrive, especially those that come directly from the supplier (you would have been informed this when you place your order). If you feel that your item has not arrived within the expected period, please Contact Us.

  •  Can I cancel an order?

Providing your order has not been prepared for dispatch you can cancel your order by contacting us or calling our customer services on [+234] 8108665956 or [+234] 8176857753.

  • Why haven’t I received email confirmation of my order?

We send out email confirmations as soon as we receive your order. Please check that you have given us your correct email address (the address we hold can be viewed in the ’My Account’ section). If this address is correct, please allow 24 hours before contacting us as the email may have been delayed, for example by problems with your email provider.

  • How do I unsubscribe from your emailing list?

If you no longer wish to receive details of our special offers and promotions, simply send an email to info@nizzyonline.com confirming that you wish to be removed from the emailing list. Please make sure that you send the request from the email address that you want to unsubscribe.

  • Why can’t I find an item number?

From time to time certain items may sell out, and in these cases we will remove them from the websites. However, if we receive new stocks of the item, we will make them available again, so it can be worthwhile searching for the item again at a later date.

  • Do you have a size chart?

Yes we do

  • Why isn’t the website working properly for me?

On the rare occasions that you may experience a problem when using the website, please contact us with as much detail of the problem as you can - any error messages that were displayed, as well as your browser type and version, are especially useful and will help us investigate the problem quicker. We will then contact you to advise you of our findings and how to overcome the problem.

  • Why won’t the website accept my address?

Please double check the details you have entered are correct, especially that the street name have been entered correctly. If you still have difficulties, please contact us with your account number and address details and we will be happy to make the changes for you.

  • What happens if I forget my password or account number?

If you forget your password or account number, you can request a reminder of these details to be emailed to you. To do this, click the ’log in’ link to go to the sign in page. Underneath the normal sign in area, there are links titled ’Forgot Password’. Click the link, fill in your email address on the password recovery page and click the ’Recover’ button. You will receive a link to reset your password.

  • Why Can't I Find An Item That Was Advertised?

Our advertised products become very popular and sell out quickly. Please contact us and we’ll try our best to help you find the product you’re looking for.

  • What about warranty and hidden costs (sales tax etc.)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list price

  • How Can I Contact You?

Please visit our Contact Us page for details of how to get in touch. We aim to respond to queries within 24 hours (7 days a week)

  • How Can I Pay For My Order?

For Payment:

We accept bank payments to our Zenith Bank account

You can also use our secured online payment system to make payment